Customer Advisor

Remote
Description

Venntro is seeking a Customer Care Advisor to support customers on the White Label Dating platform. This role is a full-time, permanent position that will be located remotely, but will include travel to company events and meetings as required. 

The role sits within our Customer Care team and will report into the Head of Customer Care.

The purpose of this role is to provide support for all Customer Service functions. The role will be responsible for providing excellent customer care to all customers. This will be done by ensuring every question is answered, requests are fulfilled and advice is offered when requested. The role will also ensure that fraudulent activity is eliminated from the WhiteLabelDating.com platform.

As part of this role you will ensure quality scores are kept above 95% inline with company expectations. 

We offer lots of other great perks for employees; ranging from private health cover, support for studying, GymFlex, a great pension scheme and much more. For more information about the benefits offered by Venntro check out our careers page.

Responsibilities
  • Assist where necessary, the outsourced company with moderating all members; profiles, answers, photos, messages, diaries and answers that are submitted.
  • Filter out fraudulent members from the WLD platform by looking for breaches of the T&Cs, inappropriate content and scammer activity.
  • Offer guidance for members and answer all of their queries via both email and the phone.
  • Investigate member’s technical problems and liaise with the Development Team to ensure these are rectified.
  • Be available to cover any work within the Customer Service department (including weekends, nights, bank holiday) that is in conjunction with the needs of the business.
  • Support and share best practices with colleagues.
Requirements
  • Demonstrate a welcoming and professional attitude at all times.
  • Excellent communications skills; oral and written.
  • Prompt/accurate data collection.
  • Comprehensive knowledge of the sites features.
  • Attention to detail when giving members instructions and guidance.
  • Ability to notice when problems are recurring.
  • Calmness under pressure.
  • Decision making ability.
  • Organised.
  • GCSE qualifications or equivalent.
  • Previous Customer Care experience beneficial but not necessary.
How to Apply
How to apply

If you feel that you are suited to this role, please apply with a CV and a cover note (approx. 200 words) by email to careers@venntro.com describing why this is the right role and company for you and why we should interview you for this position. You will not be considered without this cover note.

If successful, you will be invited to arrange a short 15-minute phone or web hangout (Google) conversation to review your CV and experience and discuss your motivations for a new role. You will then (if successful) be invited to an interview (Google Hangout) with our Head of Customer and one of the founders.

Finally, if successful in the interview process, you will meet both of the founders (Hangout) and explain to them what you will bring to the business, how you share our values and how your skills will support the business goals. You will also have the opportunity to meet the team in a less formal environment.